Shipping policy

SHIPPING POLICY

Last updated: September 2, 2026

Thank you for shopping with Zunpawi. This Shipping Policy explains how orders are processed, shipped and delivered.

ORDER PROCESSING

Orders are processed after payment has been successfully received and confirmed.

Processing times may vary depending on the product, supplier, order volume, weekends, holidays and other circumstances.

Once your order has been processed and shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

Processing time is separate from shipping and delivery time.

SHIPPING DESTINATIONS

Zunpawi ships to customers in the United States and selected international destinations.

Available shipping destinations may change depending on the product, supplier, carrier, customs restrictions and other factors.

If we are unable to ship an order to your destination, we will contact you and issue an appropriate refund for any amount paid for products we cannot deliver.

SHIPPING COSTS

Shipping costs, when applicable, will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, product, order value, shipping method and other factors.

Any available free-shipping offers will be displayed on our website or at checkout and may be subject to specific conditions.

ESTIMATED DELIVERY TIMES

Estimated delivery times depend on the destination, product, fulfillment location and shipping carrier.

When available, estimated delivery information will be displayed at checkout, on the product page or provided after your order is placed.

Delivery estimates are estimates unless a specific delivery date is expressly guaranteed.

International orders may take longer because of customs processing, carrier delays, local postal services or other circumstances outside our reasonable control.

Nothing in this Shipping Policy limits delivery rights provided to customers under applicable consumer protection laws.

TRACKING ORDERS

When tracking information is available, it will be sent to the email address provided when the order was placed.

Tracking information may take several business days after shipment to begin showing updates.

Some shipping methods or destinations may have limited tracking.

MULTIPLE PACKAGES

Because some Zunpawi products may be fulfilled from different locations or suppliers, items from the same order may occasionally arrive in separate packages.

If this happens, you may receive multiple tracking numbers and packages may arrive on different dates.

You will not be charged additional shipping fees solely because we decide to divide an order into multiple shipments unless this was clearly disclosed before purchase.

INTERNATIONAL ORDERS, CUSTOMS AND DUTIES

International orders may be subject to customs inspections, import duties, taxes, fees or other charges imposed by the destination country.

Where required, applicable taxes and charges may be collected at checkout.

If duties, import taxes or other governmental charges are not collected by Zunpawi at checkout, the customer may be responsible for paying those charges to the appropriate authority or carrier where permitted by applicable law.

Zunpawi does not control customs processing times or charges imposed by governments or customs authorities.

SHIPPING DELAYS

Shipping delays may occur because of weather, customs processing, carrier disruptions, high order volumes, holidays, international transportation issues, incorrect address information or other circumstances.

If your order is significantly delayed, please contact us at isaacdortega@outlook.com so we can review the shipment.

We will handle delays and undelivered orders according to applicable consumer protection laws.

LOST OR MISSING ORDERS

If tracking has not updated for an extended period or your order has not arrived within the expected delivery period, contact us at isaacdortega@outlook.com.

We will review the tracking information and, where appropriate, contact the carrier or fulfillment provider.

If an order is confirmed lost before delivery, we will provide an appropriate replacement, refund or other remedy where required by applicable law and our policies.

Customers should contact us as soon as reasonably possible when they believe a package is missing.

DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as possible at isaacdortega@outlook.com.

Please include your order number and, when possible, photographs showing the damaged product and packaging.

We will review the issue and provide an appropriate remedy in accordance with our Refund Policy and applicable law.

Responsibility for damage occurring during transportation will be determined in accordance with applicable consumer protection law.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at isaacdortega@outlook.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent, where permitted by applicable law.

DELIVERED BUT NOT RECEIVED

If tracking shows that your order was delivered but you cannot locate it, please check the delivery area, mailbox, household members, neighbors or building reception when appropriate.

If the package still cannot be located, contact us at isaacdortega@outlook.com and we will assist in reviewing the delivery information.

Any responsibility for lost, stolen or incorrectly delivered packages will be determined according to the circumstances and applicable law.