FAQ

Frequently Asked Questions

Where do you ship?

We ship within the United States, including Puerto Rico, and to selected international destinations when shipping is available for the product and destination.

How much does shipping cost?

Available shipping rates are shown at checkout before you complete your purchase. Costs can depend on the product, destination, order value and shipping method.

How long will my order take?

Processing and delivery times can vary by product, destination, fulfillment location and carrier. Any available delivery estimate will be shown at checkout, on the product page or provided after your order is placed.

Will I receive tracking?

When tracking is available, it will be sent to the email address used for the order after the order ships.

Can items arrive in separate packages?

Yes. Some products may be fulfilled from different locations or suppliers, so one order can arrive in more than one package.

What is your return policy?

You can generally request a return within 30 days after receiving your order, subject to the conditions and exceptions in our Refund Policy.

What if my item arrives damaged or incorrect?

Contact us as soon as possible with your order number and photos or video when possible. We will review the issue and provide an appropriate solution under our Refund Policy and applicable law.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help, but changes or cancellation cannot be guaranteed once an order has entered processing or fulfillment.