Refund policy
RETURN AND REFUND POLICY
Last updated: September 2, 2026
This Return and Refund Policy applies to purchases made from Zunpawi through our online store.
CONTACT INFORMATION
Zunpawi
1485 Ashford Ave, Saint Mary's Plaza
15-A TOR NORTE
San Juan, Puerto Rico 00907
United States
Email: isaacdortega@outlook.com
Phone: +1 939-219-1415
30-DAY RETURN POLICY
Unless mandatory consumer law provides a longer period or different rights, you may request a return within 30 days after receiving your order.
For a voluntary return to qualify, the product must generally be:
- In the same condition in which it was received;
- Unused and unworn, except for reasonable inspection;
- Complete, with all included parts and accessories;
- In its original packaging, when reasonably possible; and
- Accompanied by proof of purchase.
Your mandatory rights concerning defective, damaged, unsafe, or incorrectly supplied products are not limited by these voluntary return conditions.
HOW TO REQUEST A RETURN
Before returning an item, contact us at isaacdortega@outlook.com.
Include:
- Your name;
- Order number;
- Product you want to return;
- Reason for the return; and
- Photographs or video if the product is damaged, defective, or incorrect.
If the return is accepted, we will provide return instructions and the correct return address.
Do not send merchandise to our business correspondence address unless our return instructions specifically tell you to do so. Some Zunpawi orders are fulfilled and shipped by third-party suppliers, so the correct return facility may depend on the product and fulfillment location.
Items returned without prior authorization might be delayed, refused, or sent back to the customer where permitted by law.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible. For faster assistance, we recommend contacting us within seven days of delivery. This recommendation does not reduce any longer rights provided by applicable law.
After reviewing the claim, we may offer an appropriate remedy, including:
- A replacement;
- Repair, when appropriate;
- A partial refund; or
- A full refund.
Zunpawi will cover reasonable return costs when a return is required because the product is defective, damaged on arrival, or incorrectly supplied.
CHANGE-OF-MIND RETURNS
For voluntary or change-of-mind returns, the customer is normally responsible for the return shipping cost unless applicable law requires otherwise.
Original shipping charges, express delivery charges, customs duties, taxes, and import fees are normally non-refundable for voluntary returns, except where required by law.
We strongly recommend using a tracked shipping service. Zunpawi is not responsible for a return shipment that is lost before reaching the authorized return facility.
NON-RETURNABLE ITEMS
Unless applicable law provides otherwise, returns might not be accepted for:
- Personalized or custom-made products;
- Perishable goods;
- Gift cards;
- Downloadable or digital products;
- Products presenting hygiene or health concerns after a protective seal has been opened;
- Hazardous materials; or
- Products damaged through misuse, improper care, unauthorized modification, or normal wear and tear.
Contact us if you are unsure whether an item qualifies.
REFUNDS
We will inspect returned products after they are received.
If approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Your bank or card provider might require additional processing time.
If more than 15 business days have passed since we approved your refund, contact us at isaacdortega@outlook.com.
Where permitted by law, Zunpawi may deduct an amount reflecting loss in product value caused by handling beyond what was reasonably necessary to inspect the product.
EXCHANGES
The fastest way to obtain a different product or variant is normally to return the original item and place a new order after the return is approved.
If the product arrived defective, damaged, or incorrect, contact us before placing another order.
ORDER CANCELLATIONS
Contact us immediately if you need to cancel or modify an order.
We will try to accommodate the request, but cancellation cannot be guaranteed after an order has entered processing or fulfillment. If the order has already shipped, the applicable return process must be followed.
LOST OR UNDELIVERED ORDERS
If tracking indicates that an order is delayed, lost, or delivered but you cannot locate it, contact us promptly.
We may ask you to verify the delivery address, contact the carrier, or complete a carrier claim. We will provide a remedy when required by applicable law and according to the circumstances of the shipment.
EUROPEAN ECONOMIC AREA AND OTHER PROTECTED CONSUMERS
If you are a consumer in the European Economic Area, you generally have the right to withdraw from an online purchase within 14 days after receiving the goods without providing a reason, subject to legal exceptions.
To exercise this right, notify us clearly at isaacdortega@outlook.com before the withdrawal period expires.
After notifying us, you must generally return the goods within 14 days. You are responsible for direct return costs for a change-of-mind withdrawal when you were informed of that responsibility before purchasing. Zunpawi is responsible for reasonable return costs for defective or incorrectly supplied products.
For a valid withdrawal, we will refund eligible payments, including the cost of standard outbound delivery where required. Additional costs resulting from choosing an expedited delivery method are not required to be refunded. We may withhold the refund until the goods are received or you provide evidence that they were returned, where permitted by law.
You may inspect a product as you would in a physical store. You can be responsible for diminished value caused by handling beyond what was necessary to establish the product’s nature, characteristics, and functioning.
Exceptions to the withdrawal right can include personalized goods, rapidly perishable goods, and certain sealed products opened after delivery.
European Economic Area consumers also retain applicable legal conformity and guarantee rights for products that are faulty or not as described. Nothing in this policy excludes or limits mandatory consumer rights.
POLICY UPDATES
We may update this policy to reflect changes to our products, fulfillment practices, operations, or legal obligations. The version published when you place an order will apply unless applicable law requires otherwise.
CONTACT US
For return or refund questions:
Email: isaacdortega@outlook.com
Phone: +1 939-219-1415